Terms of service.

01About these terms

These terms apply to your use of thepineapple.io and to the services provided by The Pineapple (UEN 202111469Z) (“The Pineapple”, “we”, “us”). By using the site or engaging our services, you agree to them. Each project is also covered by its own proposal or agreement; if that document says something different, the project agreement takes priority.

02Our services

We design, build and maintain apps, websites, software and e-commerce stores, and provide UI/UX design and care plans. The scope, deliverables, timeline and price for each project are set out in a written proposal that you accept before work starts.

03Quotes and payment

• Quotes are valid for 30 days unless stated otherwise.
• Projects are usually billed in milestones, as set out in your proposal. Care plans are billed on a recurring basis.
• Invoices are payable within 14 days unless agreed otherwise. We may pause work on overdue accounts.
• Prices are in Singapore dollars and exclude third-party costs such as hosting, domains, app store fees, paid plugins and licences, unless stated.

04Changes to scope

Requests outside the agreed scope are welcome. We will confirm the impact on cost and timeline in writing before starting any additional work.

05Your responsibilities

To keep a project on track, you agree to provide content, feedback, approvals and access to accounts in good time, and to make sure that any material you give us (text, images, logos, data) is yours to use. Delays in feedback may move the timeline.

06Intellectual property

Ownership and licensing of project deliverables are set out in each project agreement. Our pre-existing tools, frameworks and know-how remain ours. Unless you tell us otherwise in writing, we may show completed work in our portfolio.

07Third-party services

Projects often rely on third-party platforms such as hosting providers, app stores, payment gateways and plugins. Their own terms apply, and we are not responsible for their availability, pricing or policy changes.

08Warranties and liability

We carry out our work with reasonable skill and care. To the extent permitted by law, we do not guarantee that software will be error-free or uninterrupted, and our total liability for any claim is limited to the fees paid for the services giving rise to it. We are not liable for indirect or consequential loss, including loss of profit or data.

09Using this website

The content on this site is for general information only and may change without notice. Articles and price ranges in our Journal are guides, not quotes. You may not misuse the site, attempt to break its security or copy its content for commercial use without permission.

10Ending a project

Either party may end a project with written notice as set out in the project agreement. You pay for work completed up to that date, and we hand over the work paid for.

11Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute.

12Contact us

Questions about these terms? Email thepineapplesg@gmail.com or write to us at 51 Bukit Batok Cres, #07-27 Unity Centre, Singapore 658077.